FAQs
Frequently Asked Questions (FAQ) - Jockos Coffee
Q1: What makes Jockos Coffee specialty coffee unique?
Jockos Coffee is distinguished by its careful selection of specialty coffee beans from the best growing regions in the world. We are committed to delivering an exceptional coffee experience through rich aromas, unique flavor profiles, and artisanal roasting.
Q2: How do I choose the coffee that suits me best?
We understand that every coffee lover has distinct preferences. Explore our range of specialty coffees and discover detailed flavor descriptions for each product. If you have any questions, please do not hesitate to contact our customer service team, who will be happy to guide you.
Q3: How fresh is the coffee I order online?
We roast your coffee to order to ensure optimum freshness. When you receive your order, you can be assured that the beans have been recently roasted. To maintain freshness, store coffee in a cool, dry place, away from light.
Q4: How do I make Jockos Coffee specialty coffee at home?
Each product comes with brewing instructions. For best results, we recommend using methods such as a coffee maker, French press, or AeroPress. Check out our online brewing guides for detailed instructions.
Q5: How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your package in real time as it arrives to your door.
Q6: Can I customize my order?
Currently, we do not offer customization functionality for online orders. However, we are open to your comments and suggestions to improve our service.
Q7: How can I contact customer service?
Our customer service team is available to answer any questions you may have. You can contact us via email at info@jockos.coffee or via our contact form on the website.
Q8: Where are your physical points of sale located?
Currently, Jockos Coffee is exclusively available online. We are constantly working to expand our presence, and any new openings will be announced on our website.
If you have any additional questions, please feel free to contact us. We are here to make your coffee experience exceptional!